Honeydew USA logo
Honeydew USA logo

All articles

Order Issue & Return

Return Policy

We accept returns within 5 days of the package's delivery date, with a 30% re-stocking fee applied. Please note that orders are not eligible for return after 5 days. Additionally, we will refuse any returns that have not been previously communicated

How can I check the status of my order?

Upon completing your order, you'll receive a confirmation email. When your order ships, we'll send tracking information via email. You can also check your order by logging into your account here. Please be aware that we aren't responsible for lost or

Can I make changes to my order?

Can I make changes to my order? What if I want to add/remove something or cancel the order? How can I change shipping address?. We can edit your order within 2 business hours after it has been placed; i.e., changing the size, or removing an item(s).

Handling Defective, Damaged, Flawed, or Stained Items

We apologize if you've received a defective, damaged, flawed, or stained item. Your satisfaction is important to us, and we're here to assist you. Please email us at [email protected] with clear pictures of the issue and your order number.

Missing or Wrong Items in Your Order?

Receiving an incomplete order can be frustrating. If you find items missing from your order, please follow these steps:. Check Your Shipment: Inspect your package to confirm if the number of items received matches your order. Make sure you've receive

Experiencing checkout or payment issues?

We're sorry to hear about your checkout issues. Please follow the steps at this link for assistance. We'll work to process your order and reserve your desired products as quickly as possible. If you need help switching your payment method during chec