Can I make changes to my order?Updated a year ago
We can edit your order within 2 business hours after it has been placed; i.e., changing the size, or removing an item(s).
We CAN NOT add items to an order, or combine orders at any time.
Our customer care team operates between 9:00 AM and 4:00 PM PT Monday through Friday. If you place the order after those hours, you will have until 10 AM the next business day to edit your order. We will do our best to accommodate your request, but may not be able to if the order has already been fulfilled in our warehouse or shipped out.
Please Submit Your Request at Edit Order
Add/Remove Items: If you ordered through our mobile app, please note that we are unable to add products to your order. Please place a new order for any additions needed.
a. Each order can only submit one request for product modification.
b. To add additional products, it is recommended to place a new order. If both the new and original orders are processed simultaneously, a $5 shipping cost refund will be provided.
c. In case of price differences for order modifications, a new invoice must be paid. Please check your email and promptly submit the payment.
d. Refunds will be issued as store credit within 1-3 business days.
e. Modifying an order is not guaranteed and depends on the current order processing status.
Canceling an Order(30% re-stocking fee may apply based on order status):
a. Refunds will be issued in the form of store credit.
b. Please note that we may refuse future transactions if you cancel over 3 orders within one year.
c. We will try to cancel your order upon request, but cancellation is not guaranteed and depends on the order's current status.
Change Address
Address modifications are not guaranteed, but we will make every effort to update the address based on the current status of the order. Please note that once the order has shipped, it is no longer possible to modify the address.