Missing Package or Where Is My Order?Updated a year ago

Please be aware that we are not responsible for lost or stolen packages. However, if you have purchased shipping insurance, please contact us directly at [email protected]. We'll assist you in locating your order and, if necessary, explore options for reissuing or compensating for the missing package.

If you didn't purchase shipping insurance, your next step is to reach out to the shipping company directly. For USPS, visit their website or contact their customer service. For UPS, do the same. They will provide the most accurate information regarding your shipment.

Please understand that if you haven't purchased shipping insurance, the responsibility for tracking, reissuing, or compensating for the missing package falls under the shipping company's jurisdiction. We appreciate your understanding in resolving this matter.